Refund policy
Returns
Every item we sell is pre-loved, and we show all wear, marks and imperfections in the photos and description. If you change your mind, you can cancel within 14 days of receiving your item. Email us at info@newtoyouluxuries.co.uk and we'll send you our returns address. Please then send the item back within 14 days.
Items must be returned in the same condition you received them, with any dust bags, cards or accessories that came with them. Return postage is paid by you. Please use a tracked service, because we can't accept responsibility for returns that go missing without tracking.
Refunds
Once we've received and checked your return, we'll refund the item price plus the original standard delivery charge to your original payment method within 14 days. Your bank may take a few extra days to show it.
Damaged or incorrect items
Please check your order when it arrives. If anything is damaged, not as described, or not what you ordered, contact us straight away and we'll put it right at no cost to you.
International orders
International orders are processed by our partner Global-e. If you'd like to return an international order, contact us first and we'll explain how.